ESB Telecoms' Telecoms Operation Centre (TOC) performs state of the art network monitoring and fault handling for services delivered by ESBT to its customers. Maintenance and support is provided nation-wide with first line maintenance undertaken by locally based personnel.

Facilities include a number of element managers, a fault alerting system and a customer traffic monitoring system. Alarm identification fault handling is entirely automated.

The Telecoms Operations Centre personnel follow defined procedures for interaction with customers and with internal resource teams. These procedures include call logging and notification processes and underpin the Service Level Agreements offered by ESBT to our customers. Service is provided on a 7-day x 24-hour basis.